ABOUT US
Ve.La S.p.A. (hereinafter Vela), a company managed and coordinated by Azienda Veneziana della Mobilità S.p.A., is, therefore, part of the AVM Group, together with the parent company and ACTV S.p.A., and carries out several activities, including:
1. the distribution, commercial intermediation and sale of travel tickets in general, tickets and electronic cards giving access to public and private services, such as museums, cultural institutions, shows, sporting events and similar events
2. activities of coordination, integration, commercial intermediation, development, marketing and distribution of multi-service packages and other services and products, aimed at improving the quality of the visit and the management of tourist flow in the Municipality of Venice
3. programming of artistic and spectacular events, including the great traditional festivals that take place in Venice, enhancing the marketing activities linked to the Venice Brand
4. promotion and management of the spaces owned by the Municipality of Venice in the Arsenale compendium.
For the services referred to in points 1 and 2, Vela issues the Venezia Unica card to the client and, in general, to offer all its services also makes use of the websites www.velaspa.com, www.veneziaunica.it and events.veneziaunica.it tripplanner.veneziaunica.it, www.carnevale.venezia.it, www.regatastoricavenezia.it 
Vela is, therefore, the owner of the processing of personal data collected.

HOW WE COLLECT YOUR PERSONAL DATA
Vela uses a video surveillance system operating 24 hours a day within agencies, ticket offices and money counting rooms. Images taken by AVM will be processed with the aid of electronic tools and in compliance with the law on personal data protection and the general provision of 8 April 2010 of the personal data protection supervisor, which does not require prior preventive consent from the data subject.

WHAT PERSONAL DATA CONCERNING YOU MAY BE COLLECTED
The following categories of personal data concerning you may be collected: 
-    images of natural persons

FOR WHAT PURPOSES YOUR PERSONAL DATA MAY BE USED
The processing of personal data by European data protection legislation must be subject to one of the various legal requirements, and we are obliged to indicate these requirements for each processing operation described, as you can read below: 
a)    Management of the video surveillance system 
The purpose is the security and protection of company assets. The legal ground is the pursuit of the controller’s legitimate interest.

HOW WE KEEP YOUR PERSONAL DATA SAFE 
Vela uses a wide range of security measures to improve the protection and maintenance of the security, integrity and accessibility of your personal data.
All of your personal data is stored in secure servers (or secure paper copies) and is accessible and usable by our security standards and policies.
The recorded images are digitally encoded and stored in encrypted form (in order to make it impossible to view them without a specific program) on the company server; servers are located in rooms with controlled access. The computerised system that manages the video surveillance equipment is provided with electronic authentication keys (password system), differentiated according to the operational management profile to which the user is enabled; it also keeps a record of all accesses and the ID/profile used.
We adopt, among other measures, measures such as: the strict restriction of access to your personal data, on a need-to-know basis and for the sole purpose communicated; perimeter security systems to prohibit unauthorised access from the outside; the permanent monitoring of access to information systems to detect and stop the abuse of personal data; six-monthly penetration tests aimed at highlighting any leaks in perimeter security

HOW LONG WE RETAIN YOUR INFORMATION
We store your personal data only for the time necessary to achieve the purposes for which it was collected or for any other legitimate purpose related to it.
Images captured on camera are stored for up to 5 days.
They are then deleted by using automatic mechanisms (overwriting).
Should we need to defend ourselves or take action or even make claims against you or third parties, we may retain the personal data we deem necessary to process for such purposes, for the time that such claim can be prosecuted.

WITH WHOM WE MAY SHARE YOUR PERSONAL INFORMATION 
Your personal data may be accessed by Vela employees, suppliers and collaborators, duly appointed data controllers, who provide support for the provision of services, duly identified as processors, as well as public bodies that can access them by law (e.g. judicial authority and public security authority).

CONTACTS
If you have any questions regarding the processing of your personal data by us, please use the web form "privacy" in the "contacts" section of the site ww.avmspa.it or contact the telephone number 0412722111, asking the secretariat of the Legal and Corporate Affairs. We would also like to inform you that the Company has appointed an external data protection officer (DPO), whose contact details are dpogruppoavm@avmspa.it, to whom you may apply in general for matters relating to the protection of personal data and related rights.  

YOUR DATA PROTECTION RIGHTS AND YOUR RIGHT TO LODGE COMPLAINTS WITH THE SUPERVISORY AUTHORITY
You have the right to ask us under the legal conditions:
•    access to your personal data
•    the portability of the personal data you have provided us with 
•    rectification of the data in our possession
•    the deletion of any data for which we no longer have any legal basis for processing
•    the revocation of your consent, where the processing is based on consent and is related to direct marketing activities
•    the limitation of the way in which we process your personal data, in the cases provided for by the legislation.
Also, you may exercise your right to object in the case of data processed for legitimate interest, in particular in the case of customer satisfaction.
The exercise of all these rights is subject to certain exceptions aimed at safeguarding the public interest (e.g. prevention or identification of crimes) and our interests (i.e. legitimate and compelling reasons). If you exercise any of the above rights, it is our responsibility to ensure that you are entitled to exercise them, and we will normally provide you with feedback within one month.
If you are not satisfied with the way in which we process your personal data or with our feedback, you have the right to lodge a complaint with the supervisory authority, the contact details of which can be found on the website www.garanteprivacy.it